Croatia Airlines Staff Strike Information

by croatiaweek
August 2, 2017
in Business

Croatia Airlines

Croatia Airlines staff have announced that they will take strike action next week after a breakdown in contract negotiations.

The Union representing pilots, flight attendants, and avio mechanics have announced strike action on 8 August 2017 at 6 am.

Croatia Airlines have issued this release.

“Despite all the efforts of Croatia Airlines management to ensure social peace and stability in the company, we have received the announcement of industrial action from ORCA – the union representing pilots, flight attendants, and avio mechanics. The union announced going on strike on 8th August 2017, at 6 am.

The industrial action can cause partial traffic disruption, but we are undertaking all measures to transport our passengers according to the planned timetable during the strike.

Most of the passengers will be carried on scheduled Croatia Airlines flights and the rest will be transferred to flights of partner airlines or carried aboard leased aircraft,” the statement read.

Passenger rights

In the case of flight cancellation, passengers are entitled to change or refund.

1. Rebooking for OU 831 documents

Rebooking can be made onto any available OU flight to the same destination for flights until 31st October 2017. If the same booking class is not available, the lowest class available in the same cabin may be booked. Change of compartment is not permitted.

Change will be at no additional cost to the passenger.

2. Rerouting

Passengers can be rerouted to Croatia Airlines flights and flights of other Star Alliance carriers. New travel date must be before 31st October 2017. If the same booking class is not available, the lowest class available in the same cabin may be booked.

3. Refunds for OU 831 documents

Full refund for unused tickets
Partial refund for partially used tickets
Originally non-refundable tickets may be fully refunded at no charge. In case that fare conditions require a refund at a charge, this charge will be waived.

Rebooking, refund and rerouting requests must be submitted no later than 31st August 2017.

Contact
Passengers can contact the Contact Center (+ 385 1 6676 555), as well as any other Croatia Airlines sales office.
During the industrial action, the Contact Center will be open from 7 am until 9 pm.