Croatian Post announces new service measures

(Photo: Croatian Post)

ZAGREB, March 17, 2020 – Croatian Post, which employs 10,000 people and has a network of 1016 post offices around the country, has announced a series of measures necessary to help avoid the spread of COVID-19 on Tuesday. 

Working hours of all post offices have been adjusted and throughout Croatia, they will work no later than 6:00 p.m. Employees are provided with protective equipment (masks and gloves) and disinfectants according to the area of danger.

Also, in all post offices there are rules about the distance that customers should adhere to, and in accordance with the risk, a limit on the number of customers at any time in the post office. The maximum number of customers that can be in a post office space at one time is determined by the number of active counters in that post office.

Delivery of packages is being organised with precautionary measures. In particular, postal workers must avoid any direct contact with customers, so any shipments that can be inserted into mailboxes will be delivered there with a message via the building intercom to the customer. Parcels are being delivered, but with increased precautions for delivery.

(Photo: Croatian Post)

“Arrival of international mail will depend on air carries schedules and upon receipt in our system we will prepare them for normal delivery,” Croatian Post said in a statement, adding. 

“We ask citizens in self-isolation not to physically approach the postmen, but to treat them as responsibly as they do to the rest of the community. Arrangements through the intercom can avoid contact and also have the package delivered. In the coming days, we will find additional solutions to help with our services as much as possible to those who are recommended to stay home.”